![]() If the fan is already set at 90%, please check your humidity. Q- My fan is continuing to run and not shutting offĪ- If the fan has a humidity sensor, please check that the humidity setting is on 90%, and not the minimum 60%, as if it is set very low it might continue to run. If your environment is quite dusty, it is important that the fan blades are cleaned on a regular basis to avoid build up and blockages that will eventually result in motor failure. If there is no blockage, there may be an issue with the motor. ![]() Q-What can I do if my blades have started to slow down?Ī- Check there is nothing blocking the blades. Once again, thank you for your purchase – we want you to be 100% happy with anything you have ordered from us and we hope you understand that we are not trying to avoid helping, but instead we aim to avoid future upset based on many years of experience with these products. We supply over 10,000 products and although we undergo regular training to ensure we can help resolve any product issues that might arise, HIB’s knowledge of their own range is greater than ours. This guide is non-exhaustive, and there is no substitute for the help and advice of the technical team of the manufacturer of the product. We would also strongly recommend that your electrician gives HIB’s technical team a call on 020 8441 0352. If you still believe your fan to be faulty, we will of course look to resolve the situation as quickly as possible. Therefore we would ask that before returning the fan as faulty, you and your electrician double-check the fan’s fitting instructions as well as reading through the common issues in this guide. We want to avoid any disappointment, and we absolutely want to avoid you incurring any costs that are avoidable. We will provide the testing report, but unfortunately we will not be able to cover any costs involved in attempting to put right a problem that was caused not by a faulty item, but instead by incorrect installation or calibration. It is important that we point out that if the item is collected, tested, and found to be fine, we will subsequently be unable to refund or replace the installed fan, and any replacement issued in the interim will become chargeable, as well as any delivery or collection costs incurred. In the majority of cases where a problem has been reported, the reasons have been found to be related to the installation of the item. The creation of this guide has arisen due to situations where fans reported as faulty have been collected and professionally tested before being found to work perfectly. We also understand that it is exceptionally disappointing to spend money on something and for it not to work as expected. We understand that your qualified installer might have informed you that the item is faulty. ![]() ![]() However, despite the quality, they are a slightly more technical product than most cheap fans, and as such we have created this troubleshooting guide to help solve possible issues that arise during installation. We say this from 5 years of experience selling them, and we even have several in our offices right here. We are wholehearted supporters of the quality, design, noise and overall efficiency of HIB’s excellent fans over and above the ‘standard’ cheap white extractor fan that is often fitted. ![]() Thank you for purchasing one of HIB’s bathroom extractor fans. ![]()
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